Public city transport is organized through a total of 11 lines with 16 buses. The existing lines cover all parts of the city of Zadar. Public city transport is carried out daily according to the established timetable, from 5:00 am to 12 am.
In the city of Zadar, the carrier uses the following types of tickets:
One-way travel tickets are purchased and paid in cash to the bus driver, and two-way tickets are issued and paid in cash at the ticket sales department of the Zadar Bus Station, Ante Starčevića 1, (point of sale no. 15), as well as with contracted vendors, namely:
NOTE: The sale of two-way tickets on the bus by the driver and at contracted vendors has been temporarily discontinued.
As of 12 September 2018, all of the mentioned travel tickets (except for monthly passes) can be purchased via the Smartica mobile application.
The period for using one-way and two-way tickets is limited from the moment of validating the ticket until the expiration of the time marked on the ticket.
A correctly validated ticket is also valid when transferring exclusively in the same direction within 50 minutes.
A two-way ticket purchased at the indicated price is valid for 15 days from the price change, and unused tickets can be replaced with a surcharge within 30 days. The ticket cannot be used or replaced after the specified date.
Digital travel tickets purchased via the Smartica mobile app are valid from the moment the ticket is activated via the bus validation device, and also have a time limit of 50 minutes exclusively in the same travel direction.
The monthly bus pass contains a photo of the passenger and it is non-transferable. It is valid only for the person to whom it is issued and if the appropriate ID number is entered on the stamp for the current month.
Worker monthly bus pass is issued upon payment made by a natural or legal person.
When first applying for a worker monthly bus pass, the person whose name is on the bus pass must present a valid identity card or passport and enclose a 3 × 3.5 cm photograph, which is a faithful representation of the applicant.
The bus pass is valid for the current month, and the renewal of the pass can be done by the person whose name is on the bus pass.
All categories of passengers are entitled to a worker monthly bus pass.
The issued pass is valid indefinitely.
Pupil and student monthly bus pass is issued upon payment made by a natural or legal person.
When first applying for a monthly pupil and student bus pass, the person whose name is on the bus pass must enclose a certificate from the competent educational institution (school or faculty) and one 3 × 3.5 cm photograph, which is a faithful representation of the applicant.
The bus pass is valid for the current month, and the renewal of the bus pass can be done by the person whose name is on the bus pass or their legal guardian.
Persons entitled to a student monthly bus pass are full-time students at primary, secondary and vocational schools, full-time students at faculties, academies, colleges and universities (applies to students outside the City of Zadar) if they have enrolled in the current year’s semester, as well as foreign students who take preparatory courses in the Croatian language, and are preparing for education in primary, secondary and vocational schools, or faculties, academies, colleges and universities in the city of Zadar.
The pupil monthly bus pass is valid for the duration of the school year according to the school year calendar, and the student monthly buss pass for the duration of the academic year according to the academic year calendar.
The pupil monthly bus pass is also valid during the regular school internship, as well as during the attendance of additional classes, based on the certificate of the school or higher education institution proving the status of the pupil or student.
Pensioner monthly bus pass is issued upon payment of a natural or legal person.
When first applying for a pensioner monthly bus pass, the person whose name is on the bus pass must present a valid Pension Decision or the most recent pension slip, a valid ID card or passport and one 3 × 3.5 cm photograph, which is a faithful representation of the applicant.
The bus pass is valid for the current month, and the renewal of the bus pass can be done by the person whose name is on the bus pass.
The issued pass is valid indefinitely.
Preferential annual bus passes are issued at the request of a person who meets the special conditions in accordance with the decision of the competent local government body on subsidizing benefits determined by the social program.
When first applying for an annual bus pass, the applicant must present a valid identity card or passport and one photograph measuring 3 × 3.5 cm, which is a faithful representation of the applicant.
Pupil annual bus pass is issued upon payment made by a natural or legal person. It is valid during the school year according to the school year calendar.
When first applying for a pupil annual bus pass, the school institution must enclose a certified list of students and one photograph measuring 3 × 3.5 cm, which is a faithful representation of the applicant.
Persons who have the right to a pupil annual bus pass are full-time pupils at primary schools in the area of the City of Zadar according to the rules prescribed by the Ministry of the Republic of Croatia.
Passes, stamps and PVC covers can be purchased at the ticket sales department of the Zadar Bus Station, Ante Starčevića 1, Zadar.
The price of making the pass is EUR 2,65 (19,97 kn).
The working hours for the production and sale of monthly bus passes and related stamps for the following month take place:
A passenger who has a valid monthly bus pass for the previous month can use it for the first three working days of the following month, after which they must buy a new stamp.
A passenger who loses or damages their annual or monthly pass is required to immediately report it to the carrier who will issue a new bus pass to the passenger within three working days with the payment of production costs, except in cases of violation or misuse of the disputed pass by the passenger or a third party.
The price list of all bus tickets and their production is determined by the valid Price List of the carrier certified by the Croatian Chamber of Commerce, Zagreb Central Office.
The user is required to contact the Ticket Sales Department at the Zadar Bus Station, Ante Starčevića 1, when applying for the ePokaz (digital bus pass) for the first time.
The following persons in the area of the City of Zadar are eligible for free bus transport, i.e. transport without buying a ticket:
Persons residing in the area of the City of Zadar are entitled to a free bus pass card if they belong to one of the following categories:
The categories of citizens listed from items 1 to 5 exercise the right to free public city transport by presenting appropriate evidence and at the request of the competent persons of Liburnija d.o.o. as follows:
When first applying for an annual pass, the applicant must present a valid identity card or passport and one photograph measuring 3 × 3.5 cm, which is a faithful representation of the applicant.
The cost of making an annual pass, which is valid until revoked, is EUR 2,65 (19,97 kn).
Bus passes are issued only at the headquarters of Liburnija d.o.o. (Ticket Sales Department at Zadar Bus Station, Ante Starčevića Street 1).
The passenger is required to show a valid ticket to the driver or ticket collector when entering the vehicle. If the passenger does not have a valid ticket, they are required to buy it from the driver.
The passenger is required to prepare small change for the purchase of a ticket in the carrier’s vehicle.
Paper one-way and two-way travel tickets in public transport purchased from the driver and contractual sellers shall be punched immediately upon entering the vehicle at the so-called ticket punch machine.
A passenger who received a halved travel ticket during the trip (in case of malfunction of the ticket punch machine) has the right to request a written confirmation at the ticket office of the carrier with all information about the transport (direction, price, date, hour, etc.) to justify travel costs etc.
The passenger is required to keep the undamaged travel ticket until the end of the trip, and to show it to the ticket collector upon request.
A passenger found on a bus without a ticket or with a defective ticket shall pay a fine in the amount of EUR 13,27 (99,98 kn).
Obligations for passengers using the Smartica mobile application
Upon receiving the confirmation of the processed transaction and the purchased ticket, the user of the Smartica mobile application must activate the travel ticket in order for it to be valid. There is a ticket validation device in each of the vehicles, and the user, after choosing to activate the mobile application ticket, must lean their smart device against the validation device in the vehicle.
The accompanying beep and notification in the mobile application will confirm successful activation. From the moment of activation, a dynamic clock starts running which shows the time validity of the ticket. Five (5) minutes before the travel ticket expires, the user will be notified of the expiration if they have enabled permitted notifications for the application.
If the user of the Smartica mobile application moves from one vehicle to another (during the validity of the valid and active travel ticket), they are allowed to re-validate (re-register) the travel ticket when entering a new vehicle.
Display within the mobile application and the accompanying sound signal will inform the user that the active ticket is still valid and that the transfer action (re-registration) to the new vehicle has been performed.
During the ride and stay in the vehicle, the passenger is not allowed to do the following:
